ENERGY - HEDNO

Case Study Information

Overview

The Hellenic Electricity Distribution Network Operator HEDNO responsible for the operation, maintenance, and development of Greece’s entire power distribution network.
Its mission includes ensuring transparent and impartial access to the grid for all consumers and users, while maintaining operational continuity under demanding conditions across the country.

With thousands of employees and subcontractors working 24/7 in the field, coordination, communication, and real-time task management are critical to maintaining the reliability and safety of the national distribution system.

To support these challenges, HEDNO implemented COMMAND with Flow Logic, an advanced Unified Command, Control & Coordination (C3/C4) platform developed by EYEONIX.

Challenge

HEDNO manages one of the most geographically and operationally complex infrastructures in Greece — spanning mountainous terrain, remote islands, and dense urban grids.
Every day, field teams respond to incidents such as outages, maintenance tasks, weather-related emergencies, and grid expansion projects.

Before COMMAND, the fragmentation of communication systems, manual coordination processes, and limited field visibility often led to delays, inefficiencies, and increased operational risk.
The company required a centralized system capable of unifying all communications, field data, and operational workflows under a single command environment.

Solution

COMMAND with Flow Logic provided HEDNO with a secure and fully integrated platform for real-time coordination, communications, and task management across all operational divisions.

The system connects headquarters, regional offices, and mobile crews through Samsung SDS’s secure EMM environment, ensuring encrypted communication, centralized data access, and task automation.

Key Features

One device per worker or contractor ensures real-time monitoring and task management.

Predefined workflow templates (Flow Logic) automate actions for every possible incident (e.g., outage, maintenance, emergency).

Advanced safety tools — including Panic Button, Man Down, and G-Shock Alerts — protect field staff in hazardous conditions.

Photo and video documentation for incident reporting and verification.

Dedicated mobile Kiosks integrating all HEDNO applications through Samsung SDS Enterprise Mobility Management.

Multi-map visualization with layered operational data (weather, grid status, teams, vehicles).

Centralized Command Center enabling live coordination and resource management.

Operational Impact

COMMAND established a real-time digital backbone for HEDNO’s national operations.
Through the platform, supervisors can monitor all ongoing tasks, verify incidents instantly, and dispatch crews based on geo-intelligence and priority workflows.

Results

Unified coordination of all personnel and subcontractors nationwide.

Faster task assignment and completion, supported by real-time communication.

Increased worker safety via automatic alerts and continuous location awareness.

Transparent incident documentation with timestamped media evidence.

Integration of all enterprise tools and applications within one secure ecosystem.

Enhanced efficiency in handling both routine maintenance and emergency restoration tasks.

Technology Integration

COMMAND’s Flow Logic engine allows task automation, incident escalation, and resource allocation based on live data inputs such as:

Grid sensors and IoT devices detecting faults and power losses,

Weather intelligence systems forecasting operational risk,

Satellite and UAV data for monitoring remote assets,

GIS and SCADA data integrated into a unified situational dashboard.

This digital integration transforms field operations from reactive to predictive and intelligence-led management.

Future Expansion

AI-driven predictive maintenance and automated fault detection.
Integration with energy forecasting and smart grid platforms.
Cross-agency coordination during national emergencies (civil protection, fire, police).
Private 5G and satellite connectivity for uninterrupted remote communications.

Conclusion

The deployment of COMMAND with Flow Logic marks a significant digital transformation for HEDNO — enhancing coordination, safety, and operational transparency across Greece’s energy distribution network.

By unifying all field operations, communications, and decision-making processes, COMMAND empowers HEDNO to operate a smarter, safer, and more resilient energy infrastructure, ensuring continuous power distribution to millions of consumers